WebFor a simple example, all you need to do is paraphrase what the customer has told you — as you understand it — and follow your summary up with, “…is that correct?” Asking for … WebThe word “paraphrase” has two definitions, depending on the part of speech it represents in the sentence. As a verb, “to paraphrase” means “to express the meaning of the writer or speaker (or something written or spoken) using different words, especially to achieve greater clarity.”. As a noun, “paraphrase” is defined as “a ...

Clarifying questions in customer support: a best practice guide

WebThe example does paraphrase some information, but it reads more like a summary, as it’s missing key details from the story. Correct: Like many dogs, a Belgian sheepdog named Rider became so focused on chasing down a squirrel that he paid no attention to the wheelbarrow directly in front of him. Web1 Mar 2024 · Using the right customer service phrases in your live chat and phone communication with customers makes all the difference between a bad service and a delightful one. Empathy is the Key to Excellent Service … intangible tax in ga

Why Paraphrasing is Important in Customer Service - Issuu

WebHere are some examples to help you understand what paraphrasing looks like when done correctly and incorrectly Excerpt from LinkedIn’s Official Blog: Original: “When reaching out to connect with someone, share a personalized … WebFor example: Reflecting needs to combine content and feeling to truly reflect the meaning of what the speaker has said. For example: Speaker: “ I just don't understand my boss. One minute he says one thing and the next minute he says the opposite. ” Listener: “ You feel very confused by him? ” intangible world heritage sites